DRIVENby teamwork.
Focused on exemplary customer service.
Jason Phillips is a firm believer that customer service is the way to differentiate any company.
He says Jetco – where he’s worked since 2000 – is continually looking for ways to enhance the customer experience and improve efficiency at every turn.
“There’s no doubt that it’s our connection to the customer that really sets Jetco apart,” says Phillips, Jetco’s accounting manager. “Many of our long-time customers still think of us as a smaller company even though we have nearly tripled our size in the last three years. That’s because while we’ve grown in size, we still make sure every customer knows they’re important to us.”
As part of an effort to further increase efficiency for customers, Jason is leading the transition to a virtual document imaging inventory program. A system that will notify customers via e-mail after their cargo has reached its destination. A second component of the new system – which will be operational in September – is automatic e-mail invoicing.
“We are committed to being a leader in our industry – including our team, fleet, safety and commitment to technology,” Phillips says. “In essence, we’re creating a system
Jason says the primary goal with the new system is to help our customers manage their business operations easier with our added efficiency. Not only can they expect worry free deliveries and first class service, but also a quick and smooth billing process with freight bills. This will cut down on the lag time between when a shipment is delivered safely and when the customer receives payment.
For Phillips, working with customers to solve problems is what he identifies as the thing he likes most about his job. “I’ve just always enjoyed helping customers resolve any issues they’re facing,” he says.
When he’s not crunching numbers at Jetco, Jason likes to spend time with his wife, play competitive baseball in two local leagues, travel, work out and play golf.