DRIVENby teamwork.
Customer service continues to set Jetco apart from its competitors.
Marty Haines is a problem solver.
“That’s what I do,” says Haines, who has worked as a customer service representative at Jetco since 2005. “I thrive on listening to my customers and truly understanding whatever their issue might be. Then it’s up to me to develop a solution that meets their needs.”
Recently, one of his customers was worried that without a weekend delivery of its goods, the company’s distribution schedule would be interrupted. Haines worked to ensure that a Saturday delivery of more than 16 trucks made it to the customer’s warehouse more than 250 miles from the Port of Houston so that the company’s service continued without a hitch.
For Haines, who has spent his entire career in logistics and transportation first with Union Pacific and now in the trucking industry, Jetco provides the perfect fit for his skills.
“I just love working with people,” he says. “I get the support I need here to develop the solutions my customers demand. I believe Jetco provides premium service and exceptional follow up.”
Part of that follow up, Haines says, is touching base with each customer to ensure that every load made it to its destination in good order. “That follow up is vital to our success,” he says.
When he’s not working with customers at Jetco, the University of Tennessee graduate can be found with his wife at one of the many Texas state park hiking and camping. “I just love nature and getting outdoors,” Haines says.