DRIVENby teamwork.
Desire to provide customers with a difference experience
led to forming Jetco.
Mauris Mattern, his brother Russell and friend John Phillips started Jetco Delivery with one truck and a burning desire to provide their customers with a different experience when transporting their equipment.
Thirty years later, Jetco Delivery has grown into a company known for its record of putting customers first and following through on its promises.
“I had been working as a dispatcher for a delivery company here in Houston for six years and realized that I was about as high up as I was going to go at that business,” Mattern remembers. “So, I borrowed money from my dad, convinced Russell and John to do this with me and we started out on our own. Mattern says Jetco was originally moving smaller cargo but that as the size of their customers’ businesses grew, the requests to move larger cargo expanded as well.
“We just decided that we’d have to grow right along with them to meet the demand,” he says. “We made a name for ourselves because we bent over backwards to do everything we could for our customers so that once they hired us to deliver something for them, they wouldn’t have to worry that we’d get it done.”
The result was that Jetco enjoyed a steady trajectory of growth that continues to this day.
Mattern said that in the early days of the business, the focus for most delivery companies was competing on the rates charged. But as customers’ demands increased, the focus shifted to more of a service-oriented business that rewarded the companies – like Jetco – that could get a delivery to its destination on time and safely.
“Our ability to exceed our customers’ expectations continues to set us apart from the others in this business,” he said.
While Mauris and his partners sold the business to Brian Fielkow in 2006, he continues to work with the same customers he’s come to know as friends. When he’s not working, Mauris enjoys the serenity of sailing, fishing and spending time near the water. “That’s just where I feel comfortable,” he said.