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The Extra Mile Online > August 2009
GOING PAPERLESS
One of our top goals is to use technology to offer cutting edge customer service. In 2008, we installed GPS in all of our vehicles to provide you with real-time information about your cargo.
Now, we have implemented “paperless PODs.” Within one day after your load is complete, your POD and other related documentation is scanned into our proprietary operating system. From there, your POD will be available to you at any time.
Here are some important options and upgrades available to you with this new system:
- Auto POD: With this feature, you can elect to have PODs automatically emailed to you upon completion of its entry into our system. To elect Auto POD, please send an e-mail to ar@jetcodelivery.com
- E-Invoice: Starting in September, Jetco will send invoices, along with back up, electronically. The invoice will be e-mailed to the individual in your company who booked the load, and a copy will be routed to our payables contact at your organization.
As part of this new initiative, you have several options, including:
- Customize the individual(s) who should receive the electronic invoices.
- Opt out and continue to receive paper invoices by mail.
We believe that electronic invoices will create greater efficiency for everyone. In addition, this simple change will conserve over 100 trees per year.
At Jetco, we know that many companies are doing more and more with fewer resources and we hope that our new Auto POD and E-Invoice programs will help you increase efficiency.”
Jason Phillips is a firm believer that customer service is the way to differentiate any company.
He says Jetco - where he’s worked since 2000 - is continually looking for ways to enhance the customer experience and improve efficiency at every turn.
“There’s no doubt that it’s our connection to the customer that really sets Jetco apart,” says Phillips, Jetco’s accounting manager. “Many of our long-time customers still think of us as a smaller company even though we have nearly tripled our size in the last three years. That’s because while we’ve grown in size, we still make sure every customer knows they’re important to us.”
As part of an effort to further increase efficiency for customers, Jason is leading the transition to a virtual document imaging inventory program. A system that will notify customers via e-mail after their cargo has reached its destination. A second component of the new system - which will be operational in September - is automatic e-mail invoicing.
“We are committed to being a leader in our industry - including our team, fleet, safety and commitment to technology,” Phillps says. “In essence, we’re creating a system
Jason says the primary goal with the new system is to help our customers manage their business operations easier with our added efficiency. Not only can they expect worry free deliveries and first class service, but also a quick and smooth billing process with freight bills. This will cut down on the lag time between when a shipment is delivered safely and when the customer receives payment.
For Phillips, working with customers to solve problems is what he identifies as the thing he likes most about his job. “I’ve just always enjoyed helping customers resolve any issues they’re facing,” he says.
When he’s not crunching numbers at Jetco, Jason likes to spend time with his wife, play competitive baseball in two local leagues, travel, workout and play golf.
Have a question or need information?
Call us at 713.676.1111 or e-mail rates@jetcodelivery.com
New automatic PODs and E-invoices are not only more efficient, they're good for the planet too
About Jetco > Our Team > Jason Phillips